Frequently Asked Questions
Everything you need to know about our premium confectionery and delivery services.
How should I store my chocolates to keep them fresh?
To maintain optimal flavor and texture, store your chocolates in a cool, dry place between 15°C and 18°C. Avoid refrigeration if possible, as it can cause 'bloom' or condensation, which affects the appearance.
Do you offer international shipping?
Yes, we ship our gourmet treats worldwide. Delivery times and costs vary depending on the destination country and are calculated automatically at checkout.
Are there vegan or dairy-free options available?
Absolutely. We have a dedicated range of plant-based and dairy-free chocolates that do not compromise on taste. Please check the product descriptions for specific dietary information.
What is your return policy for food items?
Due to health and hygiene regulations, we cannot accept returns on food products. However, if your order arrives damaged or is incorrect, please contact our customer service team within 48 hours for a resolution.
Can I include a personalized gift message?
Yes, you can add a custom message to your order during the checkout process. We will print your message on a premium gift card and include it with your package at no extra cost.
How do you ensure chocolates don't melt during transit?
During warmer months or for shipments to hot climates, we use insulated packaging and gel packs to ensure your confectionery arrives in perfect condition.