Returns & Exchanges
At Friars, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer returns or replacements for products that arrive damaged or do not meet our strict quality standards.
Contact Support
Notify our customer service team within 48 hours of delivery if there is an issue with your order, providing your order number and details of the concern.
Provide Evidence
To help us resolve the matter quickly, please attach clear photographs of the product and packaging, especially if the items arrived damaged during transit.
Await Authorization
Our quality control team will review your request and provide a return authorization code or confirm if a direct replacement has been issued.
Refund Processing
Once approved, we will process your refund to the original payment method or dispatch a fresh replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing